routing_profiles

Creates, updates, deletes or gets a routing_profile resource or lists routing_profiles in a region

Overview

Name	routing_profiles
Type	Resource
Description	Resource Type definition for AWS::Connect::RoutingProfile
Id	aws.connect.routing_profiles

Fields

Name	Datatype	Description
instance_arn	string	The identifier of the Amazon Connect instance.
name	string	The name of the routing profile.
description	string	The description of the routing profile.
media_concurrencies	array	The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
default_outbound_queue_arn	string	The identifier of the default outbound queue for this routing profile.
routing_profile_arn	string	The Amazon Resource Name (ARN) of the routing profile.
queue_configs	array	The queues to associate with this routing profile.
tags	array	An array of key-value pairs to apply to this resource.
agent_availability_timer	string	Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
region	string	AWS region.

Methods

Name	Accessible by	Required Params
create_resource	INSERT	InstanceArn, Name, Description, MediaConcurrencies, DefaultOutboundQueueArn, region
delete_resource	DELETE	data__Identifier, region
update_resource	UPDATE	data__Identifier, data__PatchDocument, region
list_resources	SELECT	region
get_resource	SELECT	data__Identifier, region

SELECT examples

Gets all routing_profiles in a region.

SELECT
region,
instance_arn,
name,
description,
media_concurrencies,
default_outbound_queue_arn,
routing_profile_arn,
queue_configs,
tags,
agent_availability_timer
FROM aws.connect.routing_profiles
WHERE region = 'us-east-1';

Gets all properties from an individual routing_profile.

SELECT
region,
instance_arn,
name,
description,
media_concurrencies,
default_outbound_queue_arn,
routing_profile_arn,
queue_configs,
tags,
agent_availability_timer
FROM aws.connect.routing_profiles
WHERE region = 'us-east-1' AND data__Identifier = '<RoutingProfileArn>';

INSERT example

Use the following StackQL query and manifest file to create a new routing_profile resource, using stack-deploy.

Required Properties

/*+ create */
INSERT INTO aws.connect.routing_profiles (
 InstanceArn,
 Name,
 Description,
 MediaConcurrencies,
 DefaultOutboundQueueArn,
 region
)
SELECT 
'{{ InstanceArn }}',
 '{{ Name }}',
 '{{ Description }}',
 '{{ MediaConcurrencies }}',
 '{{ DefaultOutboundQueueArn }}',
'{{ region }}';

All Properties

/*+ create */
INSERT INTO aws.connect.routing_profiles (
 InstanceArn,
 Name,
 Description,
 MediaConcurrencies,
 DefaultOutboundQueueArn,
 QueueConfigs,
 Tags,
 AgentAvailabilityTimer,
 region
)
SELECT 
 '{{ InstanceArn }}',
 '{{ Name }}',
 '{{ Description }}',
 '{{ MediaConcurrencies }}',
 '{{ DefaultOutboundQueueArn }}',
 '{{ QueueConfigs }}',
 '{{ Tags }}',
 '{{ AgentAvailabilityTimer }}',
 '{{ region }}';

Manifest

version: 1
name: stack name
description: stack description
providers:
  - aws
globals:
  - name: region
    value: '{{ vars.AWS_REGION }}'
resources:
  - name: routing_profile
    props:
      - name: InstanceArn
        value: '{{ InstanceArn }}'
      - name: Name
        value: '{{ Name }}'
      - name: Description
        value: '{{ Description }}'
      - name: MediaConcurrencies
        value:
          - Channel: '{{ Channel }}'
            Concurrency: '{{ Concurrency }}'
            CrossChannelBehavior:
              BehaviorType: '{{ BehaviorType }}'
      - name: DefaultOutboundQueueArn
        value: '{{ DefaultOutboundQueueArn }}'
      - name: QueueConfigs
        value:
          - Delay: '{{ Delay }}'
            Priority: '{{ Priority }}'
            QueueReference:
              Channel: null
              QueueArn: '{{ QueueArn }}'
      - name: Tags
        value:
          - Key: '{{ Key }}'
            Value: '{{ Value }}'
      - name: AgentAvailabilityTimer
        value: '{{ AgentAvailabilityTimer }}'

DELETE example

/*+ delete */
DELETE FROM aws.connect.routing_profiles
WHERE data__Identifier = '<RoutingProfileArn>'
AND region = 'us-east-1';

Permissions

To operate on the routing_profiles resource, the following permissions are required:

Create

connect:CreateRoutingProfile,
connect:TagResource

Read

connect:DescribeRoutingProfile,
connect:ListRoutingProfileQueues

Delete

connect:DeleteRoutingProfile,
connect:UntagResource

Update

connect:AssociateRoutingProfileQueues,
connect:DisassociateRoutingProfileQueues,
connect:UpdateRoutingProfileConcurrency,
connect:UpdateRoutingProfileName,
connect:UpdateRoutingProfileDefaultOutboundQueue,
connect:UpdateRoutingProfileQueues,
connect:TagResource,
connect:UntagResource,
connect:ListRoutingProfileQueues,
connect:UpdateRoutingProfileAgentAvailabilityTimer

List

connect:ListRoutingProfiles,
connect:ListRoutingProfileQueues